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Welcome to Tripinn Terms & Conditions

As a buyer at Tripinn.com, you are advised to review these terms and conditions. Use of the Site is governed by the following terms and conditions. By using the Site you agree to these terms and conditions. If you do not agree with any part of these terms and conditions, you must not use the Site. We reserve the right to amend these terms and conditions at any time. All amended terms automatically take effect when these Terms & Conditions are updated. Your continued use of the Site following the posting of changes to the Terms and Conditions will mean you accept those changes. Please return to this page periodically to review any changes. Tripinn servers use Secure Sockets Layer (SSL), an encryption technology that works with browsers, so that only Tripinn can read a buyer's personal information. We guarantee that all attempts are made to safeguard every purchase you make on Tripinn website. Although we never intend to have an incident of credit card fraud, if unauthorized charges are made to your credit card as a result of doing business with Tripinn, you will pay nothing. Shopping on the web at Tripinn is statistically safer than using your credit card at a restaurant or department store. Technical experts point out that online purchases without human intervention are far safer than traditional credit card transactions because the information is immediately encrypted into a scrambled message that can only be decrypted by an authorized computer.

The Fair Credit Billing Act states that your credit card provider cannot make you pay in excess of $50.00 of fraudulent charges. If your credit card provider does have you pay any of the $50.00 it can charge, Tripinn will cover the expense, up to the full $50.00 if the unauthorized use of your credit card resulted through no fault of your own from purchases made on the Tripinn website while using Tripinn's secure server. If such an event does occur, you must notify your credit card provider. Tripinn will not be held responsible for failure of travel service suppliers, including but not limited to airlines, hotels, vacation rental sites, vacation rental owners, cruise lines, railroads, car rental agencies, tour operators and consolidators, vacation packages, activities suppliers, Traveller assist service provider and insurance providers to perform the services offered by such suppliers. Tripinn, in providing travel management services, does not guarantee or insure the services to be provided by any supplier, the financial position of such suppliers or the reimbursement to you from any loss experienced as a result of the financial condition of such supplier. In the event that a supplier defaults prior to providing the service to you for which payment has been made, the sole recourse for refund shall be with the defaulting supplier, from insurance covering such defaults if any or from other responsible third party unless such was caused by Tripinn. In those situations in which a supplier defaults prior to providing services, you may pursue any recourse against the supplier for refund, which may be permitted by law or statute.

Except as expressly stated herein, Tripinn accepts no accountability for activities relating to travel services beyond the control of Tripinn or its employees. Tripinn isn't responsible or liable for any act, error, exclusion, damage, injury, misfortune, mishap, loss, harm, accident, delay, under or non-performance, irregularity, or any result thereof, which might occur through negligence, or default, or some other action or inaction of any provider of Travel services. Tripinn will not be accountable for any change in price of tickets, or other travel products, or change in flight or other schedules or hardware or facilities, which happens during or after a payment has been made. Tripinn offers value added services via content from its travel partners, to its travellers, and has no power over and accepts no liability for the activities of the travel providers from whom it acquires Travel products. Post ticket issuance, there may be fees required for cancellations, changes, and/or refunds. We do not control the process printed on tickets, albeit a few tickets may have BT (Bulk toll) imprinted on them, or a higher or lower than collected price. Sales, offers, discounts are dependent upon variable factors including, but not limited to, Airlines, class of travel, destination, season (low, mid or high), advance notification, minimum travel duration prerequisites, etc. Tripinn does not ensure, support, or approve travel products publicized on this site.

SITE USAGE AND TICKET PURCHASE

You agree that you are not under 18 years of age and have the legal right to go into this contract and to use the Site according to all terms and conditions within. You agree to be financially accountable for all of your use of the Site (and also for use of your credentials by others). You are responsible for any reservations made by individuals under your direction or control. You moreover warrant that all information given by using you or to your advantage, or through people from your family in the use of the Site is considerable and exact. Further you moreover attest that the traveller isn't an unaccompanied minor. Without limitation, any exploratory, false, or counterfeit reservation or any reservation completely expecting interest is denied. You agree that the development organizations reservations workplaces of the Site will be used simply to save genuine spot or purchases for you or for some other individual for whom you are legitimately endorsed to act. You fathom that misuse or abuse of the development organizations reservation workplaces of the Site might also result in you being denied access to such workplaces. All offers, expenses, and conditions of offer may be obligated to:

  • 1.change without notice
  • 2.advance purchase, eligibility, seating, or other constraints
  • 3.travel days, dates, minimum or maximum stays, holidays, seasons, blackout dates, stopovers, or waitlisting limitations
  • 4.reservation validation limitation of up to one year (if any extension allowed, penalties/restrictions may apply); and additionally
  • 5.other conditions/restrictions
  • 6.Availability Lower prices might be available
  • 7.If your itinerary involves an ultimate destination or stop in a country other than the country of departure, the provisions of a treaty known as the "Warsaw Convention" may be applicable to your entire trip, including any portion entirely within the country of origin or destination. The Warsaw Convention governs and may limit the liability of certain air carriers for death of or personal injury to passengers and/or loss of or damage to baggage.A reservation is not complete until confirmed/ticketed. To protect our customers, we verify with the credit/debit card company that the billing address and credit card verification number you provided to us is accurate and that your debit/charge will be accepted. Until such information is verified, the fare is subject to change. We are not responsible for any transaction that is declined based upon a credit/debit card that is declined by the issuing company or a travel provider or if, for any reason, the debit/credit card billing address and/or credit card verification number cannot be verified in a timely manner, nor are we responsible for any changes in fare or any other charges that may occur during our verification process. At times when the fare selected is not available an approval code may have been taken on your credit card, if the transaction is not completed the approval code may block your available credit for a time period until the bank removes the block.

Our Fees and Exceptions

In addition to each Travel Supplier’s cost and fees, Tripinn may charge a service fee as described below. All Tripinn fees are charged on a per person or per ticket basis and are non-refundable.

CHANGES TO FLIGHTS ALREADY PURCHASED

Any and all changes made to the itinerary are restricted as well as subject to airline fare rules, whichever is more restrictive; all our tickets/hotels/cars/packages/cruises do not allow any date or name changes after the booking is completed. Tripinn does not guarantee, and shall not be responsible for, any bookings or reservations made or confirmed to you in the event that the original itinerary has been changed by the supplier pursuant to customer's request.

CANCEL AND EXCHANGE

All airline tickets are fully non-refundable. In certain cases where the Airline may allow cancellations, a credit may be available for future travel purchase with applicable penalty and a fare difference if any, with travel valid on the same airline. Usually the credit is valid with time constraints and a specific expiration date and should be discussed with the customer service agent. All such bookings where the cancellation may be permitted must be cancelled prior to the scheduled departure time of the first flight segment by calling our customer service agent. We do not guarantee any cancellation. A cancellation fee per person per ticket must be paid to us at the time of cancelling the booking. We retain this fee. The credit will be held for a limited time period, please ask the customer service agent for the specific date by when you must use this credit or you will lose the credit amount. When you are ready to make the new booking, you will have to pay fare difference (if any), applicable airline penalties for that fare and Tripinn exchange fees. All such changes are governed by the airlines' rules and regulations, Tripinn does not provide any representations or guarantees on changes or fees. If you are cancelling the booking and applying for a refund then please read our Refunds Policy. Please read more about Change policy if you wish to exchange the tickets for new dates or routing.

CANCEL AND REFUND

All of our Airline tickets, hotels, pre-paid Car rentals, vacation packages and our service fees are NON-REFUNDABLE. Trip protection insurance is refundable within 10 days of purchase if travel has not commenced and you have called our customer service center to cancel. All cancellations must be done over the phone only.

    If you have applied for a cancellation and refund with us and if the fare rules provide for cancellation and refunds
  • If you are not a "no show" (most "no show" bookings are in-eligible for any waiver from suppliers for refund processing)
  • If we are able to secure waivers from suppliers to process this cancellation and refund

FARE CHANGES

All bookings are not guaranteed until ticketed. At times, even after the confirmation of a reservation, the fare may change. We will notify you of any fare changes and we do not assume any responsibility - financial or otherwise for any such fare changes. We will notify you of the new fare and at that point you may either cancel or still purchase the product at the new cost. You have the right to cancel the booking at no cost to you if there is a fare increase before ticketing and prior to your card being charged, you will not be charged any fees for cancelling such a booking.

PAYMENT ACCEPTANCE POLICY

We accept credit cards and debit cards issued in US, Canada and several other countries as listed in the billings section. We also accept AE/AP billing addresses.Please note, airfares are guaranteed only upon ticketing, and not upon submission of payment. If your credit card payment is not processed for any reason, we will notify you within 24 hours. If there is a Fare change while processing your transaction, you will be notified and you have the right to decline this transaction and you will not be charged.

We provide a 100% Safe and Secure Credit card transaction guarantee.

Please note, all hotel, car rental and tour/activity bookings are only confirmed upon delivery of complete confirmation details to the email you provided with your reservation. In some cases, pre-payment may be required to receive confirmation.

In order to provide you further safety, when certain transactions are determined to be high risk by our systems, we will not process such transactions unless our credit card verification team has determined that it's safe to process them. In order to establish validity of such transactions, we may contact you or your bank as well as ask the card holder to fill out our credit card authorization form.

TICKET DELIVERY

Most tickets are electronic (e-tickets), however with certain itineraries where an e-ticket is now not available a paper ticket will be issued. Please check the shipping charges before confirming the booking. If an e-ticket could not be issued for a particular reservation or if a delivery was once being made of any other product or service, Tripinn will send the paper ticket, product or service through a secure mode of delivery (a reputed carrier company) and the applicable shipping fees will be debited to the credit holder's account as per charges published on the Site. These shipping prices are displayed before you make the booking and you can also choose not to purchase the tickets to avoid shipping charges.Tripinn does not expect any responsibility for the fault of the delivery company. We will try to redeliver but do now not grant any guarantees for redelivery on time. If you provide an incorrect address, then you may have to pay excess fees to the transport company for alteration of the address. You will be billed to the credit card used for payment. If an e-ticket is generated the ticket information will be available on the Site.

CREDIT / DEBIT CARD PAYMENTS TERMS

All credit cards must have verifiable US, Canadian or other countries' billing address. Please see list of countries where credit cards are accepted, in payment drop down in check out page.

All bookings and fares are not guaranteed until ticketed. For hotels, car rentals, vacation packages, the bookings are not guaranteed unless you receive a confirmation number by email.

When you submit your credit or debit card for a purchase, we request an authorization for the amount of your anticipated transaction (placing a temporary "hold" on the funds). If for some reason we are unable to confirm your booking, you will not be charged and we will request that such hold be released by your credit or debit card bank; until then, funds subject to the hold will not be available to you for other purposes.

If your credit card is declined for any reason, we will notify you within 24 hours, simply submitting the credit card does not automatically guarantee ticketing.

Tripinn bears no responsibility in the event your credit or debit card is not approved or charged. There can be many reasons why your credit or debit card may not have been approved or charged. Examples of these maybe: Airline could not confirm the booking, fare increased since payment information was submitted and prior to ticketing or sufficient funds not available on the credit card. In such instances where the fare may have increased, you will be provided with alternate options and you have the right to cancel the booking at no cost to you. When the booking is ticketed at the cost originally quoted to you the ticket becomes non-refundable and non-cancellable.

Tripinn uses stringent safety measures for credit card payment processing. Fraudulent transactions, if any, are reported to airport security, airlines and other federal and state law enforcement.

You agree to be liable for any and all credit card payments and you agree not to dispute charges after the purchase has been made and your tickets and/or other products have been delivered by email confirmation or have been shipped to you. You agree to reimburse Tripinn in cases of charge back or credit card disputes where you have genuinely purchased a service on our website.

Most credit card transactions over the phone to our Customer Service Department are recorded and are available as evidence in case of any dispute.

Online credit card transactions are authorized at the time a user or anyone acting on their behalf accepts these terms and conditions and continues with the purchase.

In order to provide you further safety, when certain transactions are determined to be high risk by our systems, we will not process such transactions unless our credit card verification team has determined that it's safe to process them. In order to establish validity of such transactions, we may contact you or your bank as well as ask the card holder to fill out our credit card authorization form.

CREDIT CARD DECLINES

At the time of processing your transaction if your credit card declines, we will make all efforts to notify you by way of an email message within 3 business days. The transaction will not be processed if your credit card has declined. The FARE and any other booking details are NOT GUARANTEED. If there is a fare change then you have a right to cancel the booking at no cost to you. There will be no service fees charged for this.

TERMINATION

We reserve the right, in our sole discretion, and without liability, to terminate your access to all or part of the Site, with or without notice, for any reason or no reason.

VISA AND ENTRY REQUIREMENTS

All customers are advised to verify travel documents (transit visa/entry visa) for the country through which they are transiting and/or entering. Information can also be found through the consulate/embassy or the country(s) you are travelling or transiting through. Tripinn will not be responsible if proper travel documents are not available and you are denied entry or transit into a Country. Tripinn's sale of tickets to you does now not mean any guarantee of passenger's potential to enter the country of destination. Traveler understands that Tripinn accepts no responsibility for determining passenger's eligibility to enter or transit through any specific country.

TICKET PROCESSING ERRORS/ISSUES DISCLAIMER

Tripinn is no longer responsible for any tickets that could not be processed due to inaccurate and/or incomplete verification of credit card information, and/or credit card decline and/or due to technical glitches. In extremely rare cases, airlines fares may change subject to availability prior to the completion of ticketing process, in which case, Tripinn reserves the right to notify you of any fare changes within three business days. In the event that your original flights can't be honored, Tripinn will make each effort to provide alternative flight/fare options. If we are unsuccessful in contacting you, we reserve the right to cancel your booking. We will send an e-mail advising you of the cancellation and this will serve as final notification. Please note, Tripinn will no longer be responsible for any fare increase, you have the right to cancel the booking at no price to you in case of a fare increase. All fares are not assured till ticketed.

HUMAN ERROR

If any of our agents make a mistake or any different human error is made in the booking process we shall make reasonable attempts to rectify these errors at the time of incident. You have to notify us of errors within 24 hours of receiving your itinerary. Beyond this 24 hour period, Tripinn will no longer be responsible for these errors.

ITINERARY RE-CONFIRMATION

It is the responsibility of the traveler who has booked with us on the web or has made the booking directly with a customer service agent to evaluate and reconfirm names, dates, flight numbers, airlines, routing such as any airport changes, are in accordance and acceptance of the traveler. If you discover any discrepancy in your itinerary, you are requested to immediately contact a Tripinn customer service agent within 3 hours from the time the reservation was completed. In the event that you forget to get in contact with us by telephone within 3 hours of finishing the booking, we will consider the booking you have made to be worthy to you and we don't accept any obligation from there on for any disparity in your booking.

You are asked for to survey and spare the itinerary.